UCH looked to find a way to increase hand hygiene compliance at Euston Road. Only 2.1% of visitors were using the hand gel dispenser and this needed to be drastically increased.
UCH installed a “virtual nurse”, a holographic mannequin positioned in their main entrance on Euston Road. The mannequin was filmed detailing a variety of hand hygiene, PALS and way finding messages and had two hand gel dispensers on either side of her.
After the virtual nurse was installed, 33% of visitors stopped to use the hand sanitiser. There was also a marked increase in visitors stopping to listen to the messages being played, with 173 people stopping over a two hour period.